What is John Rex Model Engineers?

We are a company based in Pontefract, West Yorkshire, specializing in the construction of large scale model steam vehicles. We offer a wide range of products and services, including drawings, castings, boilers, precision machining, gear cutting, and fabrication.

How do I get in touch with you?

You can give us a call on +44 (0) 1977 699669, email at johnrex@miniaturesteam.com or visit our contact page.

Can I visit you in person?

Of course! You can request an appointment with us via phone call or through our contact form.

What services do you offer?

We offer drawings, castings, and boilers for model steam vehicle projects. Additionally, we provide precision machining, gear cutting, and fabrication services.

Where are you located?

We are based in Pontefract, West Yorkshire.

What are your business hours?

Our business hours are Monday to Friday, 8 AM to 5 PM. We are closed on weekends and public holidays. Appointments are available outside working hours upon request. Saturdays are appointment only.

Do you provide custom machining services?

Yes, we offer precision machining services tailored to meet your specific needs.

Do you offer gear cutting services?

Yes, we offer professional gear cutting services for our own models only as part of our comprehensive fabrication offerings.

What kinds of steam fittings do you offer?

Everything you need for your project! Including Clacks, Injectors, Nose, Nipples, 3/32 to Half Inch Pipe.

Can you help with the initial design phase of my project?

Absolutely! We provide detailed drawings and can assist you in the initial design phase of your model steam vehicle project.

What materials do you use for castings?

We use high-quality and reliable materials for all our castings to ensure durability and precision, including Cast Iron, Gunmetal/Bronze, Brass, and SG Iron.

How do I place an order with you?

You can place an order through our website’s shop, eBay, or by contacting our friendly and professional staff via phone or email.

Do you ship internationally?

Yes, we offer international shipping. Shipping costs and delivery times will vary based on your location.

What time will my order be dispatched by?

With the exception of custom made work, orders will be dispatched by 10.00am. Any orders placed after this time will be dispatched the following working day.

What payment methods do you accept?

We accept various payment methods, including major credit/debit cards and PayPal and finance options. We can also take orders over the phone via a payment link or in person with card payment/BACS.

How long will it take to receive my order?

Delivery times depend on the product and your location. Once your order is placed, we will provide an estimated delivery date. Castings are made to order, so please expect a 2-3 week delay. Steam fittings can be dispatched in 24 hours.

What should I do if I have questions about my order?

If you have any questions or concerns about your order, please contact our customer support team via phone or email, and we will be happy to assist you.

Do you offer technical support for your products?

Yes, our knowledgeable staff can provide technical support and answer any questions you may have about our products and services.

What is your returns policy?

We accept returns within 30 days of purchase. Products must be in their original condition and packaging. Please contact our customer service team for return instructions. Bespoke items such as name plates are not-returnable unless damaged.

How will I receive my refund?

Refunds will be processed using the original payment method once we have received and inspected the returned item.

Didn’t find an answer to your question?

We’re happy to help!

Give our team a call on (+44)1977 699669 or use our contact form and we’ll get back to you as soon as we can

Our business hours are Monday to Friday, 8 AM to 5 PM. We are closed on weekends and public holidays.